Thales

Thales’ companion mobile app to the Customer Portal allows ed s to create and manage cases, track returns, and update their profile via a mobile device.

The mobile app provides basic functions that allow you to stay on top of case updates, track returns, and quickly open a new case when you cannot be connected to your computer for access to the full-featured web-based Customer Portal.

profile information can also be updated - including phone number, preferred method, date/time format, and time zone.

You must be a ed of the web-based Thales Customer Portal in order to use the companion mobile app.

You will use these credentials to also to the mobile app.

After installing the app, tap the Thales icon to open it.

Tap the + icon to add an Instance.

In the ‘example’ field, enter the following: portal.thalesgroup.com

The Nickname field can be skipped, if desired.

After the Instance has been added, tap its name in the Instances list.

On the page, enter your Portal ID and and then tap the button.