OpenText Service Management

This app is the mobile version of OpenText Service Management.

The OpenText Service Management mobile app is the mobile version of Service Management.

Via Service Portal mode, end-s can:

Search service or offerings, knowledge articles and news

Browse the service or offerings

Create new service or requests

Approve or deny the request approvals or change approvals

Accept or reject resolved requests

Smart ticketing and Virtual Agent

Switch between different tenants

Via agent mode, agent s can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news

View the requests/tasks/incidents in my views

Filter request/task/incident list. For example, filter the requests in a specific priority

Update the detailed information of a request/task/incident

Post comments to a request/task/incident

Add solution or suggested solution to a request/incident

View the detailed information of Person records and the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation :

https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management web site. You may also your IT for an activation URL.