Cisco Technical

Cisco Technical for Android on the Go

The Cisco Technical mobile application for Android simplifies network maintenance, saving you time by providing tools to help troubleshoot issues, research products, update & create cases, track RMAs, and manage your install base anywhere, anytime! Love the app? Let us know. Your and reviews help drive new features in the app.

The Cisco Technical mobile application is like a virtual library, providing s access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:

• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers

• Catalyst and Nexus Switches for the Enterprise and Data Center

• Meraki Wireless (Wi-Fi) Access Points and Controllers

• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls

• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)

• Data Center products (Nexus Switches, UCS Servers)

Cisco Technical Basic Features - Available to all s:

• Engage with fellow networking professionals within the Cisco Communities. Ask and answer questions, gain reputation, and more!

• View product-specific content for over 7,000 Cisco products

• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers

• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications

• Access to the Cisco Reseller Locator located in Tools

• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"

• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service

Cisco Technical Advanced Features - Available to Cisco Contract holders:

Cases & RMAs:

• View, Edit and Create cases and track return RMAs

• Access case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)

• Receive case updates via mobile push notifications

• "My Notifications" stores your case related notifications over the prior 30 days.

• your assigned TAC engineer, On-Site , and Field Engineer via phone or email

• Bookmark urgent cases for easy reference from "My Shortcuts"

• Request case updates, case closure, and reopen cases with a single tap

Contract & Product Coverage Information:

• View contract information and set expiration reminders with "My Contracts"

• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"

• Validate and update an installation using your current location

• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"

• Access to Contract Renewal, Last Day of , and End-of-Life reports in "My Devices"

Bug Search Tool:

• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting

• Bookmark software bugs for easy access from "My Shortcuts"

• Research Cisco software bugs by product, IOS version, or keyword

Tools:

• Basic SSH/Telnet client for remotely connecting to network devices

• VCS Service Checker

• IPsec Overhead Calculator

Do you have questions or want to provide ? Send us an email at: [email protected]